Trained inbound and outbound agents — answering calls, handling chats, and booking meetings around the clock. A managed team on your front line, without the cost and overhead of building one in-house.
No hiring overhead
Trial before you scale
After-hours coverage
Hiring is slow and expensive. And when your own team goes home, the calls do not stop. Brixen Agents covers the gap — trained, supervised, and reported on.
Inbound Teams
Calls · Chat · Reception
Trained inbound and outbound agents — answering calls, handling chats, and booking meetings around the clock. A managed team on your front line, without the cost and overhead of building one in-house.
Customer support & success — resolve issues, keep customers happy
Reception & telephone operator — a professional first voice
Dispatch & scheduling — coordinate jobs, drivers, appointments
Live chat & email support — non-voice channels covered
Order processing & booking management — capture every order
After-hours & overflow. Evenings, nights, weekends, and peak hours — the times your own team cannot cover. Missed calls become booked jobs.
Outbound Teams
SDRs · Setters · Qualifiers
Agents who reach out, qualify, and book — so your sales team only ever talks to real prospects.
SDRs — sales development reps who open conversations
Appointment setters — meetings booked into the calendar
Lead qualifiers & verifiers — only real prospects pass through
Lead research & list building — the right people, found for you
Reactivation & win-back — dormant customers brought back
Brixen Agents delivers qualified conversations and booked meetings. Your team closes the deal. We are clear about that line from day one.
Where a role needs industry knowledge, we train agents to your vertical — so the first contact sounds like it came from inside your business.
Around-the-clock coverage, including after-hours and weekends
Markets served — UK, US, Ireland, and Canada
Typical response — calls answered fast, not left ringing
Start with a paid trial block before you scale up
Currently providing after-hours call handling and booking for a UK transport operator — proving the coverage model in a live, time-critical business.
We map the roles you need, your systems, scripts, and escalation rules.
Agents are trained on your processes. A trial block proves the fit first.
Your team goes live — calls answered, campaigns running — supervised throughout.
You see calls handled, meetings booked, hours used. The management is visible.
Three quick questions and your details. Takes under a minute — and we come back with a plan built for you.
Inbound teams are priced simply by the hour. Outbound teams are priced on an hourly base plus a bonus per qualified meeting or lead delivered — so agents stay motivated without you paying commission on deals we do not control. We walk you through the exact numbers for your setup on the call.
Yes, and we recommend it. Most engagements begin with a trial block of hours so you can see the quality and fit before scaling to part-time, full-time, or after-hours coverage.
Yes. After-hours and overflow coverage is one of the most valuable things we provide, because the calls that arrive when your own team is off are often the ones most likely to be lost. We cover evenings, nights, weekends, and peak hours.
We take responsibility for the outreach, the qualification, and booking qualified meetings into your calendar. We do not take responsibility for closing deals, which depends on your offer and sales team. We are clear about that boundary from day one, because pretending otherwise is how these arrangements go wrong.
A call centre gives you volume from a shared pool. Brixen Agents gives you a managed team trained to your business, working your systems and scripts, with quality control and reporting. The agents represent your business as if they were part of it.
Brixen Systems builds the growth engine — strategy, infrastructure, and channels. Brixen Agents staffs the front line that engine feeds. Use them together, or run Agents entirely on its own. See Growth and RevOps for the engine itself.
Start with a trial. Prove the fit. Scale when you’re ready.
